If you've forgotten your password, there's no need to worry! This process sends a secure link to the email address associated with your account, allowing you to create a new password and get back to managing your projects without delay. This guide walks you through the simple, self-service steps to reset your password and ensure your account remains secure.
Step-by-Step Guide to Resetting Your Password
Follow these steps directly from the Thrive login page to request your password reset link.
1. Access the Thrive Login Screen
Navigate to your organization's specific Thrive login page.
2. Locate the Reset Link
On the login screen, look for and click the Forgot Password link, usually found right below the password entry field.
3. Enter Your Email Address
A new screen will prompt you to enter the email address you use to log into Thrive.
Important: This email address must be the one currently associated with your active Thrive user account.
4. Submit the Request
After entering your email, click the Reset Password button (or similarly labeled submit button).
Expected Outcome: You should see a confirmation message on screen indicating that an email with further instructions has been sent to that address.
5. Check Your Inbox
Go to your email client (e.g., Gmail, Outlook, etc.) and look for an email from Thrive (or your organization's designated sender) with the subject line related to "Password Reset" or "Forgot Password Request."
Troubleshooting Tip: If you don't see the email within a few minutes, check your Spam or Junk folders.
6. Follow the Link in the Email
Open the password reset email and click the dedicated password reset link inside. This link will take you to a secure page in your web browser.
7. Create Your New Password
On the secure reset page, you will be asked to enter a new password.
Prerequisite: Make sure your new password meets the security requirements (e.g., minimum length, use of upper/lower case letters, numbers, and special characters).
Enter the new password twice: once in the "New Password" field and again in the "Confirm New Password" field.
8. Finalize the Reset
Click the final Set New Password button (or similarly labeled button).
Expected Outcome: You will be redirected back to the main Thrive login screen, and you can now log in using your email address and your new password.
Common Questions and Answers
Q: I clicked 'Forgot Password' but didn't receive an email. | A: First, check your spam or junk folder. If it's not there, confirm you entered the correct email address associated with your Thrive account and try the reset process again. If the issue persists, your account may not be active or there may be a system delay. |
Q: How long is the password reset link valid for? | A: Typically, for security reasons, password reset links expire after a short period (e.g., 24 hours). If the link has expired, simply repeat the "Forgot Password" process to get a new one. |
Q: Can I use my old password again? | A: For security best practices, Thrive usually prevents you from reusing any of your most recent passwords. You will need to create a completely new password. |
Q: What if I don't remember the email address associated with my account? | A: You will need to contact your team's Thrive Admin or your Engagement Coordinator (EC). They can confirm the email address associated with your user profile. |